We will reduce your costs and improve your service.
About Us
We research, evaluate and vet all leading suppliers in terms of quality of service and competitiveness of cost. We recommend those best suited to your needs – We get you a better deal.
We conduct focused customer surveys to see who the biggest and best companies are using in the various supply categories and most importantly how they rate them.
We then benchmark the rates against other leading suppliers of the same services; we only recommend those that consistently outperform their competitors in terms of service and value.
Case Studies
Recent clients:
Services
Telecom
Our research has identified the key business telecommunications providers in the UK.
We only select those that, according to their customers, consistently outperform the competition. We typically reduce your telecom costs by 20% for an identical or better service. We focus on resilience, efficiency, and economy. We have sourced providers that provide all of these together with consistently high levels of customer satisfaction. We work with BT, Gamma Telecom, Vodafone, O2, Exponential-e, Samsung and Microsoft, and all of the leading re-sellers of these brands. We concentrate on your individual needs to source solutions that best suit you.
Taxis
We have researched all of the leading providers of Taxi services in London and the South East, as well as many of the booking platforms that can integrate multiple suppliers. We enable you to find the very best taxi solution, generally reducing your cost by 20% for the same or a better service. Recommendations are based on your individual profile, we select those that will best match your requirements.
We vet all of our recommended suppliers to ensure that the drivers are fully insured/licensed, are background checked and trained to the highest levels, plus programs are in place to guarantee that all cars are maintained and cleaned to the best standard and the client base reflects consistent service excellence. All IT systems are state of the art and the back office and control staff are trained and motivated to deliver consistently excellent customer service.
Courier
We have researched and evaluated all of the leading courier providers in London and the South East.
We can recommend those that deliver excellence and outstanding customer satisfaction. We will typically reduce your costs for these services by 15-20%. We recommend those of our carefully selected panel best suited to your individual profile.
We identify the best in class suppliers for each category of courier from international express, local same-day, national next-day, etc. We benchmarkrates and cross-reference with the results of our customer satisfaction surveys.
Stationery
We have researched and evaluated all of the leading stationery providers in London and the South East. We can recommend those that deliver excellence and outstanding customer satisfaction. We will typically reduce your costs for these services by 15-25%.
We identify those suppliers with the best product ranges, the most efficient online procurement tools, the most competitive benchmarked rates, and the customer bases that reflect consistent and outstanding levels of customer satisfaction.
We select the stationery suppliers that will deliver excellent service, save you money, and most appropriately fit your particular requirements.
FAQs
Contact Us
The Mallings Centre
112 Malling Street
Lewes, East Sussex
BN7 2RG View map
t: + 44 (0)1273 897308
f: + 44 (0)1273 358388
Key Contacts:
Accounts
accounts@iccresearch.co.uk
Sales
sales@iccresearch.co.uk
Careers Enquiries (no agencies)
hr@iccresearch.co.uk
Research Team
research@iccresearch.co.uk
Supplier Applications
partner@iccresearch.co.uk